BA Technique #23: Glossary

Creating a shared repository of key terms, definitions, and concepts in a business domain or iniative

Erivan de Sena Ramos

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Photo by DCP on Unsplash

Greetings, my awesome BAs! We’re back with another fantastic Business Analysis technique from The BABOK Guide v3. Get ready to build a shared language and enhance communication with the indispensable Glossary technique. It can support Business Analysts in creating a comprehensive repository of terms, definitions, and concepts, fostering clarity and alignment in our analysis efforts. Time to get started!

What is this technique about?

Glossary term comes from the Ancient Greek word “glossa”, which means language, speech, or wording. It’s like having a vocabulary guide right at your fingertips to make complex concepts easier to understand.

In Business Analysis, the Glossary technique involves creating a comprehensive and structured inventory of business terms, definitions, air associated attributes. It serves as a reference guide for stakeholders, ensuring a common understanding of the terminology used within the organization and promoting effective communication.

How to apply this technique?

To effectively apply the Glossary technique in your Business Analysis, consider the following steps:

  1. Identify Relevant Terms: Engage with stakeholders, subject matter experts, and documentation sources to identify key business terms used within the organization. Conduct interviews, workshops, or document analysis to capture the terminology from various perspectives.
  2. Define and Document Terms: Collaborate with subject matter experts to define each term, providing clear, concise, and unambiguous definitions. To enhance understanding, capture additional attributes such as synonyms, acronyms, related words, or usage examples.
  3. Organize and Categorize: Logically structure the Glossary, grouping related terms and creating a taxonomy or hierarchy if applicable. Consider organizing assignments by business function, domain, or other relevant criteria to facilitate easy navigation.
  4. Validate and Refine: Share the Glossary with stakeholders and subject matter experts to…

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Erivan de Sena Ramos

Business Analysis & Requirements Engineering enthusiast. Information Systems & Software Engineering specialist. MBA in PM & HR. CBAP, PMP, CSM, ITIL & COBIT