BA Technique #25: Interviews

Conducting one-on-one discussions with stakeholders to gather information, clarify requirements, and validate assumptions

Erivan de Sena Ramos

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Photo by DCP on Unsplash

What's up, BAs? We're back with another essential Business Analysis technique from The BABOK Guide v3. Prepare to engage in insightful conversations and unlock valuable information through the technique of Interviews. It can support Business Analysts to harness the power of dialogue, ask probing questions, and gather firsthand perspectives to inform our analysis and decision-making. It's going time!

What is this technique about?

In the world of eternalism, interviews became popular in the mid-1800s to chat casually with someone and gather their statements for publishing. But that's not all! Interviews have found their way into various aspects of society, whether for landing a job, conducting academic research, or even cracking criminal cases. They're versatile tools with many practical applications.

In Business Analysis, Interview is a technique that involves direct one-on-one or group conversations with stakeholders, subject matter experts, and other individuals involved in an initiative. It is a structured approach to gather information, clarify requirements, validate assumptions, and understand the needs and perspectives of various stakeholders.

How to apply this technique?

To effectively apply the Interviews technique in your Business Analysis, consider the following steps:

  1. Plan and Prepare: Define the objectives and scope of the interviews. Identify the stakeholders and individuals to interview. Prepare a list of questions or discussion topics to guide the conversation.
  2. Conduct the Interviews: Schedule and conduct the interviews professionally and respectfully. Create a comfortable and conducive environment for open communication. Actively listen to the interviewees, and ask stakeholders' feedback to validate the interview findings accuracy and completeness stakeholders' feedback to validate the interview findings' accuracy and completeness of the interviews (with consent) to ensure accurate documentation.
  3. Analyze the Interview

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Erivan de Sena Ramos

Business Analysis & Requirements Engineering enthusiast. Information Systems & Software Engineering specialist. MBA in PM & HR. CBAP, PMP, CSM, ITIL & COBIT